I have been harassed by Airtel in past due to wrong billing and false promises (part1, part2) . I came back to Airtel after 6 long year and took a postpaid connection in 2016 . Jio came in and battle got fierce, I stuck to Airtel although it was expensive from its counterpart .
Last months I was billed 10k as compared to modest ~700 . I called , enquired and got to know that i have used International roaming (I didn't knew when it was activated) . Few points which i had discussion upon with Airtel executive
Last months I was billed 10k as compared to modest ~700 . I called , enquired and got to know that i have used International roaming (I didn't knew when it was activated) . Few points which i had discussion upon with Airtel executive
- ME: I was not travelling abroad , but was in Bihar border areas , how did international roaming got activated.
- AIRTEL: Sir, its activated automatically else bill could have been in lakhs (FYI : As per their bill details I used only 40 MB during that duration)
- ME: How can incoming call/outgoing calls are made from India network and Internet from International network during same time .
- AIRTEL: Sir , you are correct , let me raise a ticket and we will resolve within 24 hours
After two days I called and enquired . Got to know ticket has been closed and bill is valid , Raises the concern again and again explained the problem to supervisor for nearly 50 minutes . (Again i did same for another time ).
After 3 rounds of raising concern and not getting any communication , I thought of trying it one more time.
- ME: Explaining the case again.
- AIRTEL: Sir, your bill is valid and we automatically enable roaming and don't take user permission before enabling it , that how our network works. Please pay the bill , your complain is closed.
- ME: Ok, Explain me the bill , 40 MB for 10000 INR and if network latch happens , why only for Internet not for Incoming/Outgoing calls.
- AIRTEL: Our backend engineering has verified and bill is correct , please pay for interrupted service.
- ME: But explain me how .
- AIRTEL: Sir, Its valid , we have verified
So after wasting 4-5 hours of explaining and almost 7-8 days of follow back this is what I can summarise.
- Airtel is doing all kind of things , just to stay in tough battle.
- Airtel customer care , still sucks , not evolved at all
- JIO is best alternative in India right now.
