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I did a worst mistake , and got a Airtel broadband connection . Promised to install every thing within four working days , but anyhow they took around two week to install connection when frequently inquired and coaxed. I was having 1099 unlimited plan. On a lazy sunday , got a call "Sir, I am from Airtel , you as a privileged customer, can upgrade your connection to 1199 unlimited with speed upgrade from 1 MBPS to 2 MBPS and FUP to 25GB from 15GB " . I nodded giving them licence to harass . So from 5th July i was getting speed of 2MBPS. Things were smooth . Suddenly , a series of historical event took place.
- On 8th July , got a SMS "Dear Customer, You have reached 80% of your high speed limit . After 100% your speed will be will be revised as per your plan till the end of this bill cycle ".
- I called airtel and enquired about my FUP and was cheated as it was 15GB only not 25GB, but airtel personnel assured that things would be taken care off.
- Bill cycle is 5th of every month, by 10th August bill for July was not generated , on 11th i checked online and bill was around 19k ! Holy Shit.
- On 11th , i went to Airtel Office in Kormangala, Bangalore in person and did inquired. Person over their told(giggling) . "Sir, u have 1199 unlimited plan , bill seems to be false and let final bill come at your place by that time things will be sorted out". I was convinced and came back.
- On 18th August , got bill amounting to 19k, immediately i went to same office and inquired, they registered complain (complaint - 2459550) assuring that within two days problem will be solved.
- Meanwhile , nothing happened and by mistake didn't get any call or mail.
- On 21st August i again went , and was told that in another two day they will call me and fix the issue.
- Meanwhile , i tweeted to @Airtel_Presence " and got a response [ 22nd August @aquarius_vishal Hi! Please mail us ur concern and contact details at airtelpresence@in.airtel.com for us to get it checked. Regards."]
- Nothing happened , on 26th i mailed to 121@airtel.in and tweeted again and all in vain.[@aquarius_vishal Hope you have mentioned that in your e-mail. Team will get back to u on this. Regards.]
- Meanwhile , i got some SMS from Airtel for the month of August
"Kindly note that unbilled amount of internet usage for your airtel fixed line & broadband no. 08041659517 as on 24-aug'11 is Rs 15378(excluding rental and discounts) This is nearing the usage pattern of your last 3 months usage"
"Dear Customer, You have reached 80% of your high speed limit . After 100% your speed will be revised as per your plan till the end of this bill cycle" [24th August]
- Again after mailing and tweeting got this response
Thank you for writing to Airtel.
This is with reference to your e-mail regarding the billing issue
towards your Airtel broadband connection 08041659517.
Please be informed that we are in process to resolve the abovementioned
concern at the earliest and will update you accordingly with its
progression activity latest by 06th September 2011.
Meanwhile, you may contact the undersigned regarding the concern
highlighted by sending an e-mail directly at
airtelpresence@in.airtel.com.
RegardsAirtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
- On 7th Sep, got a call from Airtel that i have not paid bill . I informed them about my complain and asked them whether i can talk to the concerned manager. He confirmed that complain has been fixed and i would be formally informed soon.
- In evening , around 5pm ADSL was down and Airtel blocked the connection when i was in middle of a very important online assignment . No Internet when i require it the most.
- I again went to Kormangala office, Airtel inquiry team was busy wooing new customer for broadband and was giggling when we told our problem. Height of customer harassment. I on top of my voice explained them the problem and asked him to call his manager. Mr. Manager heard the concern and assured that connection would be up in 1-2 hours.
- At around 10 PM , 7th Sep we checked the connection and gave a call to Mr.Manager .
- Thankfully he lifted the phone after 2nd ring and told that by 8th morning it will be up.
- On 8th Sep , 10:30AM i called Mr.Airtel Manager and was assured that he will revert back in half an hour . Again a lie and harassment.
Airtel , claiming to be caring for customer , has started harassing its customer mentally in recent times. I am not the only one who is suffering but one among many.
I am still waiting ....for a solution or atleast my connection to be up - a deja vu ?
Through my tweets you know about my 3G data billing problems. I have been trying for 5 months to get them resolved. My bill went up to Rs25000. This when my plan for the phone was Rs675 with 1.25GB free and with a Rs2000 max/mo regardless of how much data I use.
ReplyDeleteIn any event, I have NEVER even used 1.25GB in any month - it is hard to do on a phone. The problem, I am convinced, some serious bugs in the billing system that favors airtel at the expense of the customer.
After months of complaining (more than 30 mails, many visits, many phone calls), Airtel finally agreed to make an adjustment to the bill - but it was totally INADEQUATE. Even so, I made a payment of Rs7000 - based on my estimate of what I could probably owe AT MOST for data. This was a serious mistake on my part. My phone was disconnected 2 days later. Since then I have been trying again to get an adjustment for about Rs7000 from airtel to clear up the issue.
I get these std answers that you are all familiar with: "we will respond within 3 days". The response is always the same: no one digs into the details provided in all may mails - and they repeat their demand - saying the bills is correct.
In the Sanjay Nagar/Bangalore office of airtel, there are at least 4 other customers, who have the same problem. I met one of them on my visit. He advised me to to just forget airtel as he had done (he did not make any payment - just walked away). I am still trying to see if airtel has the will or the capability or the desire to fix my problem but I am also at the end of my rope. DEEPLY FRUSTRATED and ANGRY. I have saved all the emails and some day if this is not settled adequately, I will put them all on twitter for all to see and forward them to the appropriate Govt authorities.
Airtel Personnel Listening ..People are fed up with false assurances and wrongly claimed world class services!
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteIts an onus upto all the harassed consumers like us to ensure that companies like Airtel : 1.Rectify their mistakes 2.Get a strong warning to clean up their act.
ReplyDeleteIf we leave this issue dangling on our expense/get satisfied at personal issue-settlement,this will only encourage such malpractices and many others will suffer.Moreover,they won't have a solution thread to follow in case they fall into the same trap.Let us take the case to an appropriate judicial authority (I am guessing a consumer court) and also see that this hypocrisy/mindless apathy from Airtel gets the media attention it has warranted.