Airtel -- "Harass Yourself"

Old Logo , but worth putting here

               I did a worst mistake , and got a Airtel broadband connection . Promised to install every thing within four working days , but anyhow they took around two week to install connection when frequently inquired and coaxed. I was having 1099 unlimited plan. On a lazy sunday , got a call "Sir, I am from Airtel , you as a privileged customer, can upgrade your connection to 1199 unlimited  with speed upgrade from 1 MBPS to 2 MBPS and FUP to 25GB from 15GB  " . I nodded giving them licence to harass . So from 5th July i was getting speed of 2MBPS. Things were smooth . Suddenly , a series of historical event took place.

• On 8th July , got a SMS "Dear Customer, You have reached 80% of  your high speed limit . After 100% your speed will be will be revised as per your plan till the end of this bill cycle ". 
• I called airtel and enquired about my FUP and was cheated as it was 15GB only not 25GB, but airtel personnel assured that things would be taken care off.
• Bill cycle is 5th of every month, by 10th August bill for July was not generated , on 11th i checked online and bill was around 19k ! Holy Shit.
• On 11th , i went to Airtel Office in Kormangala, Bangalore in person and did inquired. Person over their told(giggling) . "Sir, u have 1199 unlimited plan , bill seems to be false and let final bill come at your place by that time things will be sorted out". I was convinced and came back.
• On 18th August , got bill amounting to 19k, immediately i went to same office and inquired, they registered complain (complaint - 2459550) assuring that within two days problem will be solved.
• Meanwhile , nothing happened and by mistake didn't get any call or mail.
• On 21st August i again went , and was told that in another two day they will call me and fix the issue.
• Meanwhile , i tweeted to @Airtel_Presence " and got a response  [ 22nd August @aquarius_vishal Hi! Please mail us ur concern and contact details at airtelpresence@in.airtel.com for us to get it checked. Regards."]
• Nothing happened , on 26th i mailed to 121@airtel.in and tweeted again and all in vain.[@aquarius_vishal Hope you have mentioned that in your e-mail. Team will get back to u on this. Regards.]
• Meanwhile , i got some SMS from Airtel for the month of August

"Kindly note that unbilled amount of internet usage for your airtel fixed line & broadband  no. 08041659517 as on 19-aug'11 is Rs 9139(excluding rental and discounts) This is nearing the usage pattern of your last 3 months usage"

"Kindly note that unbilled amount of internet usage for your airtel fixed line & broadband  no. 08041659517 as on 24-aug'11 is Rs 15378(excluding rental and discounts) This is nearing the usage pattern of your last 3 months usage"

"Dear Customer, You have reached 80% of  your high speed limit . After 100% your speed will be revised as per your plan till the end of this bill cycle" [24th August]

• Again after mailing and tweeting got this response

Thank you for writing to Airtel.

This is with reference to your e-mail regarding the billing issue
towards your Airtel broadband connection 08041659517.

Please be informed that we are in process to resolve the abovementioned
concern at the earliest and will update you accordingly with its
progression activity latest by 06th September 2011.

Meanwhile, you may contact the undersigned regarding the concern
highlighted by sending an e-mail directly at
airtelpresence@in.airtel.com.

Regards
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

• On 7th Sep, got a call from Airtel that i have not paid bill . I informed them about my complain and asked them whether i can talk to the concerned manager. He confirmed that complain has been fixed and i would be formally informed soon.
• In evening , around 5pm ADSL was down and Airtel blocked the connection when i was in middle of a very important online assignment . No Internet when i require it the most.
• I again went to Kormangala office, Airtel inquiry team was busy wooing new customer for broadband and was giggling when we told our problem. Height of customer harassment. I on top of my voice explained them the problem and asked him to call his manager. Mr. Manager heard the concern and assured that connection would be up in 1-2 hours.
• At around 10 PM , 7th Sep we checked the connection and gave a call to Mr.Manager .
• Thankfully he lifted the phone after 2nd ring and told that by 8th morning it will be up.
• On 8th Sep , 10:30AM i called Mr.Airtel Manager and was assured that he will revert back in half an hour . Again a lie and harassment.

          Airtel , claiming to be caring for customer , has started harassing its customer mentally in recent times. I am not the only one who is suffering but one among many.

I am still waiting ....for a solution or atleast my connection to be up - a deja vu ?