Saturday, October 15, 2011

Airtel -- "Harass Yourself" - 2

                 So sequel has arrived [Airtel -- "Harass Yourself"] .  Nothing seems to had happened and things aren't getting prettier day by day. Just to summarize , i had billing issues  and registered a complain on 18th of August 2011(Complain no - 2459550) . Then , a lot has happened afterward here a brief summary  or rather continuation of events from last post.


  • 10th Sep , After four days of continuous phone calls and mails finally connection was up . Thanks to Airtel
  • 14th Sep , Got a call stating that "We (Airtel) are looking into issue and revert back in a week".
  • 24th Sep , Got a mail that your complain has been resolved , but bill remains the same.
  • I called them and got to know that original complain was closed and a new complain was registered, no clue why? On asking , they told regarding previous complain i was unavailable on phone so they closed . What the Fuck ! They didn't even bothered to drop a mail .
  • 30th Sep , I went to Airtel and office and inquired  . Reply - "Sir, we are in process and will revert back in two days".
  • Then i got few calls in next week stating that things are moving
  • 3rd Oct, I got a call that Connection has been corrected to required plan and hence no false billing will be in coming months . Cool!
  • 7th Oct, Airtel - "Sir, your waiver for false billing has been approved so please pay the bill which is close to 3500 rupees asap."
  • 8th Oct, I went Online to pay the bill , and it showed bil amounting to staggering 30k .(I tried on till 12th but same figures.)
  • 14th Oct , Connection was blocked due to non-payment


  • Immediately,  went to  kormangala Office and enquired. thankfully i met a senior manager over their and he helped in restoring connection and once again assured that by Monday things will be sorted out.
  • 15th Oct , Today I was in middle of something and suddenly connection was blocked once again. I called the same guy and he restored the connection again.





                 I even mailed to appellate at Airtel but no proper response . Airtel is busy with Grand Pirx and other important stuffs. Its  earned enough from the poor Indian market that they can neglect the issues of the Customer , rather i should tell they got a licence to  harass customers for no reason.

Seems all Airtel officials are busy with Grid Girls . Would like to request Airtel that , stop harassing your customers otherwise you will one day end up being  a company who would be manufacturing bikinis and pants in India which no one would use.


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